Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") are entered into between you and Conzense One Solutions ("Conzense One," "Cozense One," "we," "us," or "our"), a technology and digital growth agency based in Padmanabha Nagar, Bengaluru, Karnataka, India. By accessing or using this website, you agree to be bound by these Terms. If you are using this website on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Sections 1–5 and 8–13 of these Terms ("Website Terms") apply to anyone who visits or uses this website. Section 6 ("General Engagement Terms") additionally applies where you engage us to provide services, and is supplementary to — and does not replace — any signed proposal, statement of work ("SOW"), or master services agreement ("MSA") between you and us, which will control in the event of a conflict.

2. Eligibility & use of the website

This website is intended for business and professional use. By using it, you confirm that you are at least 18 years old and legally capable of entering into binding agreements.

When you submit a form on this website, you agree to provide accurate, current, and complete information, and to update it as needed so we can respond to you effectively.

3. Our services

This website describes our capabilities across web and mobile development, digital solutions, AI & automation, digital marketing, and SEO & performance marketing, along with representative case studies. Descriptions of services, timelines, and outcomes on this website are illustrative and do not constitute a binding offer or guarantee of results. Any specific engagement is subject to a separately negotiated and signed proposal, SOW, or MSA.

4. Acceptable use

When using this website, you agree not to:

• Violate any applicable law or regulation;
• Attempt to gain unauthorized access to the website, its systems, or related networks;
• Introduce viruses, malware, or other harmful code;
• Scrape, data-mine, or use automated means to extract content without our prior written consent;
• Impersonate any person or entity, or misrepresent your affiliation; or
• Interfere with or disrupt the website's operation or other users' access to it.

5. Intellectual property

Unless otherwise stated, all content on this website — including text, graphics, logos, the "Cozense One" name and marks, illustrations, and layout — is owned by or licensed to Conzense One Solutions and is protected by applicable intellectual property laws. You may view and share pages of this website for personal, non-commercial reference, but may not reproduce, modify, distribute, or create derivative works from this content without our prior written permission.

Ownership and licensing of deliverables created as part of a client engagement (e.g., custom code, designs, or content) are governed by the applicable signed SOW or MSA, not by this website's content license.

6. General engagement terms

This section provides a high-level overview of how we typically work with clients. It is provided for general information only and is superseded by the specific terms of any signed proposal, SOW, or MSA.

a. Proposals & scope

Any proposal, quote, or timeline we share (including the "proposal within 24 hours" turnaround referenced on this website) is non-binding until both parties sign a SOW or MSA setting out the final scope, deliverables, timeline, and fees.

b. Fees & payment

Fees, invoicing schedule, and payment terms (e.g., net payment terms, milestone or retainer billing) will be set out in the applicable SOW. Amounts unpaid past the agreed due date may accrue late fees and may result in suspension of services, as specified in the SOW.

c. Timelines & changes

Project timelines described in proposals or case studies are estimates based on the agreed scope. Changes to scope, requirements, or timing requested after a SOW is signed may require a written change order and may affect fees and delivery dates.

d. Confidentiality

We treat client project information as confidential and expect the same in return regarding our proprietary methods, tools, and pricing. Detailed confidentiality obligations, including their duration and exceptions, are set out in the applicable SOW, MSA, or a separate non-disclosure agreement.

7. Third-party links & services

This website may link to third-party websites, tools, or services that we do not control (including client websites referenced in case studies). We are not responsible for the content, accuracy, or practices of any third-party site, and inclusion of a link does not imply endorsement.

8. Disclaimers

This website and its content are provided "as is" and "as available," without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or that the website will be uninterrupted, secure, or error-free. Metrics, statistics, and outcomes referenced on this website (including in case studies) are illustrative of past client results and are not a guarantee of similar outcomes for any other engagement.

9. Limitation of liability

To the fullest extent permitted by applicable law, Conzense One Solutions and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to your use of this website. Our total liability arising from your use of this website shall not exceed the amount, if any, you have paid to us for the use of the website itself. Liability arising from a specific client engagement is governed separately by the applicable signed SOW or MSA.

10. Indemnification

You agree to indemnify and hold harmless Conzense One Solutions and its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your misuse of this website or your violation of these Terms.

11. Termination

We may suspend or restrict your access to this website at any time, without notice, if we reasonably believe you have violated these Terms. Termination of a specific client engagement is governed by the applicable SOW or MSA.

12. Governing law & dispute resolution

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to the arbitration provision below, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any dispute arising from these Terms or your use of this website.

Any dispute, controversy, or claim arising out of or relating to these Terms that cannot be resolved through good-faith negotiation shall be referred to and finally resolved by arbitration in Bengaluru, India, in accordance with the Arbitration and Conciliation Act, 1996, before a sole arbitrator mutually appointed by the parties. The arbitration shall be conducted in English, and the arbitral award shall be final and binding on the parties.

13. General

a. Changes to these terms

We may revise these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent changes. Continued use of the website after changes take effect constitutes your acceptance of the revised Terms.

b. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

c. Entire agreement

These Terms, together with our Privacy Policy and, where applicable, any signed SOW or MSA, constitute the entire agreement between you and Conzense One Solutions regarding your use of this website, superseding any prior agreements regarding the same subject matter.

14. Contact us

If you have questions about these Terms, please contact us: